Building 1/D, 334 Foxwell Road,Coomera, QLD, 4209
TEL: 5657 1906
FAX: 5657 1907
BOOK APPOINTMENT ONLINE: www.foxwellmedical.com.au
IN THE EVENT OF AN EMERGENCY DIAL 000
AFTER HOURS: National Home Doctor Service: 13 74 25
Health Advice Hotline: 13HEALTH (132584)
Monday to Friday:
7.00 am - 5.30 pm
7.30 am - 12.00 noon
Dr. Guirguis Salib
Dr. Tammra Warby
Dr. Rachel MacLachlan
Dr. Nelson Sucgang M.D. (Cosmetic Physician)
Physiotherapist - Paulina Strak
Podiatrist - Vanessa Diep
Dietitian - Hayley Coles
Exercise physiology - Mo Chouchane
Clinical Psychologist - Irene Vermooten & Trevor Hatten
Acupuncturist - Simon Want
Remedial Massage Therapist - Emma Jones
Clinical Hypnotherapist - Glynis Bretherton
Osteopath - Dr Nigel Jackson
APPOINTMENTS & WAITING TIMES
Consultation is by appointment. Patients must make an appointment to see a doctor. If you have more than one health concern or a complex issue to discuss, please request a longer appointment at the time of booking. Same day appointments are available for urgent cases. A separate appointment must be made for each family member. Appointments can be made in person or over the phone (Walk-in appointments available). Please let our receptionist know if you require prompt attention for matters such as chest pain, burns, eye injury etc.
Nobody likes to be kept waiting. Our staff understand this and endeavour to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical practice – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment. For continuity of care it is recommended to see your usual doctor, however, if they are unavailable you are welcome to see one of the other doctors in the practice.
House calls in extenuating circumstances or where an existing patient of the Practice is terminally ill may be arranged at the discretion of your doctor. Please remember that some problems are better managed at the surgery.
Foxwell Medical is a “smoke-free facility” with a focus on preventative medicine, along with looking after your immediate medical needs.
Family Medicine - Women’s Health - Men’s Health - Children’s Health - Travel Vaccinations - Immunisations - Chronic Disease - Skin Checks - Health Assessments - Mental Health - Minor Procedures - Asthma Care - Sports injuries - Sexual Health - Counselling - Wound care - Family Planning: Antenatal & Postnatal Care - Pre-Employment Medicals.
This list is not exhaustive, and our doctors are available for consultation on any health condition.
Foxwell Medical is a mixed billing practice. All patients with a current Medicare Card may incur an additional out of pocket expense. H/C Card and Children under 15 will be bulk billed. Patients may be bulk billed at the discretion of their doctor, on a case by case basis. Patients without a current Medicare Card, or any patient who requires a non-Medicare Rebateable consultation such as a report, will be required to pay a fee in full at the time of the consult.
Our fees reflect the quality of our service and vary according to the complexity of service, or if a procedure is performed. Payment can be made by cash, cheque, credit card or EFTPOS.
Private Patients Standard Consult - $74.00
Private Patients Long Consult - $125.00
Private Insurance Forms from - $150.00
Pre-Employment & Commercial Driver Medical Forms from - $150.00
Immunisation update - $25.00 (free with immunisation book)
Foxwell Medical provides comprehensive and continuous care in all aspects of General Medicine. However, there are instances when a referral to a specialist is required. Legal requirements prevent backdating of referrals so please ensure you have a valid referral before your specialist appointment.
TELEPHONE CALLS AND COMMUNICATION WITH DOCTORS
It is the Policy of Foxwell Medical not to interrupt doctors with telephone calls from patients during consultations. If our nurse is unable to help you, our receptionists will be happy to forward your message to the Doctor. It is preferred that patients make an appointment to discuss any concerns with their doctor in person. Our nurse will triage any urgent phone calls.
Whatever your preferred language; we can help you organise an interpreter to assist with any language barriers. Please inform reception when making your appointment or phone the TIS 1300 131 450 for a telephone translator service.
We also arrange interpreters through the National Auslan Interpreter Service, for our hearing-impaired patients.
RECALL AND REMINDER SYSTEMS
As part of our commitment to preventative health, patients may receive an SMS or letter to remind them they are due to attend the surgery for a follow-up appointment.
Foxwell Medical also participates in national and state-based reminders systems such as Cervical Screening and Immunisation registers. If you do not wish to participate in this reminder system please notify your doctor at the time of consultation.
TRANSFER OF MEDICAL RECORDS
To obtain your previous medical records we will just need your signature on a Medical Records Request Form. However please be advised that some surgeries do charge to release a copy.
REPEAT PRESCRIPTIONS, CERTIFICATES & PATHOLOGY / RADIOLOGY RESULTS
In order to monitor your health, maintain confidentiality, fulfil our ethical responsibilities and follow Medicare guidelines, we require that you attend your doctor for results, medical certificates, letters and repeat prescriptions.
We have the services for Physiotherapy, Podiatry, Audiology, Psychology, Dietitian, and Exercise Physiology, Speech Pathology, Hypnotherapy, Acupuncture, Remedial Massage Therapy at this practice. Fees may apply and vary for each service.
AFTER HOURS CARE
Our after-hours medical service is provided by National Home Doctors Service. NHDS is a fully accredited service. Their direct number is 13 74 25 anytime outside of our opening hours. Please remember to telephone 000 for immediate attention in the event of a medical emergency.
10 Tips for Safer Health Care
Patients who have doubts about treatment or procedures explained to them have the right to talk to their general practitioner and seek a second opinion.
MANAGEMENT OF YOUR PERSONAL HEALTH INFORMATION
Verbal and/or physical abuse of our staff is not tolerated and any patient displaying inappropriate behaviour will be asked to leave. The patient may also be banned from the practice at the discretion of the practice manager or doctor.
ABOUT OUR DOCTORS:
Foxwell Medical provides comprehensive primary care for patients.
All Doctors have a commitment to general practice and to continuing medical education.
Reception Staff: Sally, Nikki, Cayla, Emily, Elyra, Kaitlyn
Nurse: Rebecca, Lindsay, Tash, Jade
Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email the Practice Manager at the above address or by Email: firstname.lastname@example.org
Please note: All formal complaints must be in writing before they can be addressed.
We believe that your concerns are best dealt with through the practice or alternatively our head office. However, if we are unable to assist, you may prefer to contact the:
Office of the Health Ombudsman
GPO Box 13281
Brisbane, QLD, 4003
Tel: 133 646 Fax: 07 3319 6350
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